There is no need to put both sides in pairing mode. Initiate pairing on one side with the other side turned off, pair it with your phone and then turn on the non pairing side and both of them work together. Putting both sides in pairing mode at once will actually allow them to be paired to separate phones as onse sided headphones.. At JLab Audio, we're committed to providing you with the best listening experience possible. Our Support Knowledge Center is designed to help you get the most out of your JLab products. Whether you're looking for quick troubleshooting tips, detailed user guides, or the latest software updates, our comprehensive support
To pair your JLab earbuds together, please follow these instructions: Press and hold the button on both earbuds for about 5 seconds. You should see a white light on both earbuds, which means the earbuds are in pairing mode and you can release the button.. The leading cause of JLab earbuds not pairing to a source device is that they are connected to a different device.Other causes include: The earbuds are not powered on, or the battery is drained.; The earbuds were not correctly disconnected from the last device they were connected to.; A firmware malfunction that can be solved by restarting or resetting the earbuds.