I have a new box and new remote. During the set up the box asked me to pick my language by clicking the arrows and center button on the remote. However, the remote won't work because I can't pair it. When I try to follow the instructions for pairing, nothing shows up on the screen because I'm still in the setup mode for the new box.. Point the Comcast cable box remote at the cable box and press the "OK" button. The remote will start learning the commands from the cable box. Step 7: Test the Remote
Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV!. Select "Program Remote": From the drop-down menu, select "Program Remote". Step 2: Enter Your Cable Box Information. Once you are logged in to the Comcast remote control software, you will need to enter your cable box information to program it to your remote control. Here's what you need to do: