There is a file within the StarCitizen game instance folders (such as LIVE or PTU) that is called StarCitizen_Launcher.exe which is not correct. This will launch the game without first logging into your RSI Account, which will present a 19k error.. Okay, I just got past it. I can almost positively confirm that it is the login queue, there are only 9,999 slots and if there are more people then that in queue then you are sadly given the 19000 error code. So just keep trying until you get in if you want, or wait a bit and come back.
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People have had success logging in via A VPN to circumvent this issue, then you should be able to login normally after a first successful login. "PTU" means, Public Test Universe. That is a build where testers test new features. Make sure you select "LIVE", not "PTU".. In this video, I'll show you exactly how to fix Error Code 19000 and troubleshoot any authentication issues blocking your account from logging in.
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